I found the following articles for the tag critique. Show all articles.
Kirby CMS – or a tale of two support teams
Two software companies. Two very different ideas of customer service.
Update: Liebherr's response to serial equipment failures
"Sorry, we cannot put an expectation around life expectancy!"
When theory overrides data
How the criticism of one figure out of six became grounds for rejecting an entire manuscript as 'artifactual'.
FileMaker Pro: A Masterclass in Customer Service
How I Learned to Stop Worrying and Love Paying Twice